Terms and Conditions

The following are the prerequisites and our Terms and Conditions that you agreed to and signed for when making your booking.

• I guarantee that I can ride a bicycle VERY confidently and safely?
  Our professional M/C rider trainers will test your ability on a bicycle. If we we have any concerns, your course will be cancelled on safety grounds with no refunds.
• I understand that CBT is NOT a one day course! If you are not 100% safe, happy & in full control of the bike by around midday, you will not be allowed to ride on the road (Element E) in the afternoon & complete the course.
  If you need to repeat the CBT Course (full day), you will have to pay again but with 10% discount. WE strongly advise 1:1 lessons for all new riders, inexperienced or nervous.
  At least 20%  of "new riders or inexperienced" (1 in 5) do not complete CBT in one day!
• I understand that I am liable for the first £1000 for any damage, if I drop or fall off the machine hired (please read fully our T&C'S).
  This is only waived if a satisfactory, 1:1 lesson with ART, is conducted before booking a CBT course *applies to the "off road area only"
  ALL damage caused to our bikes during any On Road course, you are liable for.
• I guarantee that I have a solid understanding of the U.K. Highway code.
• I guarantee that I can read and converse in basic English! You must be able to understand your instructor & they must be able to understand you.
  If you cannot meet this condition no training will go ahead & you will lose your fees.
• I guarantee that I am booking this course for myself. Any bookings made for somebody else will be cancelled & all fees lost.
• I understand that to cancel, change or refund this course I have to give ART at least 12 full working days notice. Sunday's and bank holidays are not working days.

Terms and Conditions: Important, please read all the following information very carefully.

1. You MUST bring your current, valid UK PHOTOCARD Driving licence for all courses. You may be asked for a share my licence code so please be aware of your national insurance number. If you have an old style (pre 1998) paper only licence, you must also bring your passport if you are taking a DSA Practical Test. Failure to do this could result in your test or training being cancelled with the loss of your test fee.

2. Before taking the DVSA Practical test for a full licence, you MUST have already passed the Motorcycle Theory Test, CBT and bring your certificates with you, For module 2 test you must also bring your module 1 test pass certificate.

3. If you are using a motorcycle other than that provided by ART, it must be in a roadworthy condition, with valid excise licence (road fund) and L Plates if appropriate. We will also need to see your insurance certificate, and if the machine is over 3 years old we will also need to see a valid MOT certificate. Make sure you have plenty of fuel in the tank.

4. If you have any medical condition or special requirements, which may affect your riding, please inform us when booking, and advise your instructor on arrival. We would strongly advise against taking motorcycle training during pregnancy or taking prescription medication that could affect your ability to ride and as such reserve the right to continue training with you.

5. If you are taking a DVSA Practical Test, please inform us of your Driving Licence Number at least 12 working days before the course starts, to enable us to book your test. Failure to do this will result in your test being cancelled with the loss of your test fee.

6. We operate strictly on a 12 working day cancellation basis, meaning that all courses booked within 12 full working days must be paid for in full, all courses due within this period cannot be cancelled, changed or refunded!
Please note during peak times, 1st March to October 31st there is 28 working day cancellation period on full licence courses. Courses run rain or shine, and will only be cancelled in dangerous weather conditions, eg. Snow, ice, thick fog, or very high winds.

7. ART supply full safety equipment for you to use on all of our courses. All equipment is sanitised between use but you must accept the fact that all equipment provided has been worn by other before you and you are happy to wear it!
If you would like to purchase any safety equipment of your own, upon making a booking for training with ART we will arrange discount of UP TO 20% with P&H Motorcycles. Please note this does not apply to items in a sale or already reduced.

8. We have to make you aware our insurance excess for any damage or claim is £1000:00. This is only waived if a New Rider Course is conducted at the beginning of your training with ART for any damage caused by you in the off road area only!.
We expect our bikes will get a little "bruised" from time to time, so we only charge for parts if damaged slightly. i.e. brake & clutch levers, lights, indicators Etc. The insurance excess will be charged in full if the accident is ultimately found to be your fault and the bike or another vehicle is seriously damaged. You are liable for ALL damage that happens on the public road.

9. Most day long courses start 08:30 late arrivals will result in cancellation of your course and loss of your course fees.

CBT courses, although scheduled to finish at around 4 to 4:30pm, may sometimes finish early, or run as late, depending on how the day progresses.
Any immediate or return within two years will be discounted by 10% of the course price.

10. If you wear glasses for driving, you must bring them with you. If wearing contact lenses it is advisable to bring spares. You must be able to read (with glasses or contact lenses, if necessary) a car number plate made after 1 September 2001 from 20 metres (67ft).

11. STUDY THE HIGHWAY CODE! This is especially important if this will be your first time on the road. The better you understand it, the safer you will be, and the greater your chances of completing CBT, or passing your test. A very high percentage of young riders do not obtain a CBT certificate, simply by not having read the HWC!

12. If attending for Compulsory Basic Training, you should bring lunch with you, the catering facilities on site consist of kettle for tea & coffee, fridge & the use of a microwave, clean drinking water available at all times whilst on training site.

During all other courses, we will normally stop at a caf for lunch, so please inform your instructor of any special dietary requirements. Please remember to bring some money with you for a packed lunch.

13. All gift vouchers are valid for one calendar year from the date of purchase and cannot be refunded or exchanged for cash.

14. Should the motorcycle or scooter hired to you by ART ltd become unroadworthy due to accident damage, we reserve the right to terminate your training for that day, with no refund of course fee. If an ART machine becomes unroadworthy due to mechanical failure, and we are unable to offer an alternative, we reserve the right to re-schedule your training at a mutually convenient time.

15. ART Ltd, including its assessors, servants and agents shall not be held liable for any loss, damage, injury, or any consequential loss, damage or injury, or any indirect loss damage or injury sustained either during or, as a consequence of the undertaking of said session, unless any such loss, damage or injury is due to negligence or other failure of ART Ltd. its assessors, servants or agents, to perform or execute any of its obligations under general law. 

16. ART Ltd are full members of the MCIAC and as such part of the conditions of membership are meeting a minimum standard and having our customer feedback collected by the MCIAC so it can be independently verified as part of our ongoing commitment to the quality assurance programme. If you do not wish to be surveyed by the MCI then you must inform us of this when first booking.

17. If you need to speak to our instructors directly (if you are likely to be late for your course), you may be able to contact them at the training site on 01342 717577, if you need to contact the office on 01293 413330, please bear in mind the phones are not manned until 9am and is closed on a Sunday and Bank Holidays.